At Sparepartsgodam.com, operated by Spare Parts Godam, we are committed to delivering automobile spare parts safely and efficiently to customers across Nepal. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered, as well as important information customers should know before placing an order.
Delivery Coverage
Sparepartsgodam.com provides nationwide delivery throughout Nepal, including major cities, towns, and remote areas, through reliable third-party courier and logistics partners. Delivery availability may vary depending on location, accessibility, and courier service coverage.
Order Processing Time
Orders are processed after confirmation of payment or order verification. Processing times may vary depending on product availability, order volume, and whether the order is retail or wholesale. Orders are generally processed within 1–2 business days, excluding public holidays and weekends.
Estimated Delivery Time
Delivery timelines depend on the customer’s location, courier service, and transportation conditions. While estimated delivery times are shared with customers, they are not guaranteed and may be affected by factors such as weather conditions, strikes, road closures, or logistical delays beyond our control.
Shipping Charges
Shipping charges may vary based on order size, weight, destination, and delivery method. Applicable shipping fees, if any, will be communicated to the customer at the time of order confirmation or checkout.
Order Confirmation and Communication
Customers will receive order confirmation via email or phone after placing an order. A valid phone number is required to coordinate delivery, confirm addresses, and ensure successful handover of products. Failure to respond to delivery-related communication may result in delays or order cancellation.
Delivery Process
Once an order is dispatched, it is handed over to our logistics or courier partners. Delivery will be made to the address provided by the customer at the time of ordering. Customers are responsible for ensuring the accuracy and completeness of the delivery address.
Delayed or Failed Deliveries
Sparepartsgodam.com is not responsible for delays caused by courier partners, natural disasters, weather conditions, or incorrect contact details provided by the customer. In case of failed delivery due to unreachable customers or incorrect addresses, re-shipping costs may apply.
Inspection at Delivery
Customers are advised to inspect the package at the time of delivery. Any visible damage, missing items, or discrepancies should be reported immediately to the delivery personnel and to Sparepartsgodam.com within 24 to 48 hours.
Wholesale and Bulk Orders
Shipping arrangements for wholesale or bulk orders may differ from standard retail deliveries. Delivery timelines, shipping charges, and methods for bulk orders will be communicated separately during order confirmation.
Responsibility Transfer
Once the order is delivered and accepted by the customer, responsibility for the product transfers to the customer. Sparepartsgodam.com shall not be liable for damages or loss occurring after successful delivery.
Policy Updates
Sparepartsgodam.com reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be posted on this page and will apply to future orders.