Eligibility for Returns
Returns are accepted only under specific circumstances. A product may be eligible for return or replacement if it is damaged, defective, incorrect, or missing parts at the time of delivery. Customers must notify Sparepartsgodam.com within 24 to 48 hours of receiving the product, along with clear proof such as photos or videos of the issue.
Returned items must be unused, uninstalled, and in their original packaging, including all labels and accessories. Any product that has been installed, modified, or damaged after delivery will not be eligible for return or refund.
Non-Returnable Items
Due to the nature of automobile spare parts, the following items are not eligible for return or refund:
- Electrical and electronic spare parts (unless damaged on arrival)
- Customized or special-order items
- Clearance or discounted products
- Parts damaged due to incorrect installation, misuse, or negligence
- Items returned without original packaging
Return Process
To initiate a return, customers must contact our support team via phone or email with order details and evidence of the issue. Once the return request is reviewed and approved, instructions for returning the product will be provided. Unauthorized returns will not be accepted.
Refund Policy
Refunds are processed only after the returned item has been received and inspected. If approved, the refund will be issued through the original payment method or as store credit, depending on the situation and payment method used. Refund processing times may vary based on banks or payment gateways.
Replacement Policy
Where applicable, Sparepartsgodam.com may offer a replacement instead of a refund, subject to product availability. Replacement items will be dispatched after the returned product is received and verified.
Shipping Costs for Returns
Return shipping costs must be borne by the customer unless the return is due to an error by Sparepartsgodam.com, such as delivery of an incorrect or defective item. Original delivery charges are non-refundable unless otherwise stated.
Wholesale Orders
For wholesale and bulk orders, return and refund eligibility may differ due to pricing and volume considerations. Wholesale returns are evaluated on a case-by-case basis and must strictly comply with the conditions outlined in this policy.
Order Cancellation
Orders may be canceled before dispatch. Once the order has been shipped, cancellation is not allowed, and the return process must be followed instead.
Limitation of Responsibility
Sparepartsgodam.com is not responsible for damages caused by third-party mechanics, improper installation, or incorrect vehicle information provided by the customer. Customers are advised to confirm product compatibility before placing an order.
Policy Updates
Sparepartsgodam.com reserves the right to modify this Return & Refund Policy at any time. Any changes will be updated on this page and will apply to future orders.